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Value Delivered & Business Impact
Dedicated to driving innovation, fostering high-performing teams, and delivering impactful solutions that transform businesses and enhance user experiences across global markets.
Product Leadership
Led BlackBerry World mobile app store global product suite, serving 80M+ users, driving $3B+ in transactions.
Impact: Increased user adoption by 90% and improved customer satisfaction scores by 35%.
Digital Transformation
Executed transformative programs leveraging AI, ML, and lean methodologies for enterprise clients.
Impact: Achieved 40% improvement in operational efficiency and millions in cost savings.
Strategic Advisory
Provided leadership advisory and implemented lean governance models across various industries.
Impact: Increased project success rates by up to 50% and reduced time-to-delivery by more than 35%.
Key Enterprise Clients
Successfully delivered transformative outcomes for leading organizations across various industries:
Singapore Airlines
Aviation
Economic Development Board
Government
Dell
Technology
Monetary Authority of Singapore
Finance Regulation
Scoot Airlines
Aviation
TAL Insurance
Insurance
Sonic Healthcare
Healthcare
PSA
Port & Logistics
Bank Central Asia (BCA)
Banking
Professional Experience
VMware by Broadcom, Singapore — Director, Tanzu Labs Consultancy
Jan 2017 - Jan 2025
Business
- Established and led the Pivotal Labs practice in Singapore/Southeast Asia and grew the professional services business in Australia and China
- Achieved quarterly margin, revenue and utilization targets, driving over 5 million in annual revenue with 30% margin, through strategic partnerships with Sales
People Management
- Led and coached a regional 40 person team of Developers, Product Managers, Product Designers and Delivery Leads, cultivating a culture of continuous improvement
- Translated high-level global business objectives into actionable strategies, guiding product teams to deliver measurable outcomes aligned with client goals
Customer Success
- Drove successful engagements across diverse industries, including Financial Services, Healthcare, Insurance and Transportation, ensuring project success from inception to completion
- Pioneered lean governance and budgeting frameworks that accelerated innovation adoption in regulated environments
- Developed forward-thinking strategies, delivering on client goals to enable and scale high performing teams and release quality products to market 50% faster
Pivotal, Toronto — Senior Product Manager, Pivotal Labs
Jun 2014 - Jan 2017
Key Achievements
- Ran product workshops, built product strategies and aligned leaders and delivery teams through clear product roadmaps for clients in Canada, US, UK, and China
- Led user testing, story writing, iteration planning, team communication and retros
- Built mobile and web products by leveraging data-driven insights, Lean principles and User-Centered thinking to inform product development and continuously validate product concepts to ensure value delivery in collaboration with end users
BlackBerry, Toronto — Senior Product Manager, App World Store
Nov 2007 - Jun 2014
Key Achievements
- Developed and executed a consumer product strategy aligned with RIM's long term vision, growing adoption to 80 million subscribers globally at product maturity
- Led product management for app store, collaborating with cross-functional teams contributing to BlackBerry's 50% US and 20% global smartphone market peak
Education
Ryerson University, Toronto
Bachelor of Commerce (B.Com.), Information Technology Management
Sept 1999 - June 2003