.JPG-gkJzejUOZiLdfIOKnVXWeteQXkKOAr.jpeg)
Product Builder & Business Leader
Actively seeking my next work opportunity!

Strategic Business Leader with 20+ years of experience bridging business operations, customer success and product innovation. Proven track record of managing $15M P&L, leading multinational teams of 30+, and delivering enterprise-scale outcomes that drive lasting business transformation.
Known for cultivating high-performance teams and creating environments where innovation thrives using:
Led a software development consultancy with multinational P&L responsibility to sell and deliver $15M of services per year. Responsible for building and managing a lean multinational, cross-functional delivery team that can successfully execute and deliver transformational customer outcomes.
Annual revenue
Gross Margin
Enterprise strategy execution
Person multinational teams
Regions managed
Customer Satisfaction
Enterprise and startups clients
Reduction in operational costs
Faster time-to-market
Improvement in multidisciplinary collaboration
Impact: Introduced lean governance frameworks to reduce risk while increasing collaboration between working teams and leadership. Dramatically reduced time-to-market by introducing iterative product delivery based on validated customer problems and needs. Improved product delivery predictability and team satisfaction by creating a culture of learning, experimentation and psychological safety.

Created and Executed 6-9 Month transformative programs to build lean product teams, leverage AI, Machine Learning and Automation and introduce lean business and user validation processes that deliver enterprise-grade products to market iteratively for customers like Singapore Airlines, Economic Development Board of Singapore, HSBC, Port of Singapore Authority, Dell and Scoot.
Impact: Achieved 40% improvement in operational efficiency and millions in cost savings.

Identified leadership gaps and enabled leader behaviours that drive success. Helping leaders to rethink organizational structure, upstream and downstream collaboration in alignment around clear, measurable business outcomes with customers like TAL Insurance, Sonic Healthcare, Bank Central Asia, Economic Development Board of Singapore and Monetary Authority of Singapore.
Impact: Increased project success rate by up to 50% and reduced time-to-market by 50%.

Led the development and global expansion of BlackBerry's app store platform for 7 years, driving user engagement and developer adoption across multiple markets.
Impact: Grew platform to 80M+ active users and build services that facilitated over $3B in transactions during BlackBerry's peak market share.

Directed the development and launch of FordPass connected car platform for the Chinese market, integrating local services and payment systems.
Impact: Achieved 90% user adoption rate among new Ford vehicle owners and increased customer satisfaction scores by 35%.
Designed and led interactive workshops and training sessions to help teams develop their skills, align on strategy, and implement modern development practices.

Strategic Planning
Designed and facilitated interactive sessions focused on aligning leadership and working teams around a clear product vision, strategy and validating ideas prioritized by business value, user needs and technical feasibility.

Methodology
Implemented lean conversations and processes focused on product outcomes between leadership and working teams to ensure continuous alignment, rapid de-risking, and data-driven decision making within the product development process.
.jpg-HMtmqOouy7eeSNl6Ea4KDofx47ia0D.jpeg)
Skills Building
Helped to identify gaps within the software delivery process and designed hands-on workshops and learning opportunities to expedite modern practices adoption for multidisciplinary leadership and working teams.

Participated in a panel discussion celebrating International Women's Day, sharing insights on leadership, diversity, and empowerment in the technology sector. Discussed strategies for creating inclusive workplaces and advancing women's careers in tech.

Industry Leaders Forum • February 2024
Fireside chat with CIO's and Industry leaders to discuss proven approaches to modernize application portfolio while evolving ways of working to promote innovation, artificial intelligence and building high performing teams that align with business goals.

VMware Explore Singapore • September 2023
Keynote presentation on practical techniques for building and scaling high-performing software teams.
VMware Tanzu • 2019
Panel discussion on deployment practices, continuous delivery, and building reliable software delivery pipelines in enterprise environments.
Mind the Product Singapore • October 2019
Exploring strategies to effectively manage stakeholders and align them with product goals in a fireside chat format.

DBS Bank India • 2019
Sharing practical insights and best practices for managing distributed agile teams, focusing on collaboration techniques and team effectiveness in a global setting.

Tech in Asia Singapore • 2018
Expert panel providing insights on product management career development, interview preparation, and essential skills for aspiring product managers.

Channel News Asia • March 2017
Featured segment on CNA discussing the introduction of Product Development and Enablement services, highlighting modern approaches to software development and team enablement.
Committed to making a positive impact in healthcare advocacy and community development through leadership and hands-on involvement.
National Healthcare Initiatives
Leading advocacy efforts for dementia patients and caregivers, including a featured appearance on 'The Social' TV show and strategic workshops with The Brainwell Institute. Active member of the Canadian Dementia Care Coalition working to implement the National Dementia Strategy.

Batam, Indonesia
Volunteered at a local orphanage in Batam, Indonesia, engaging directly with children and staff to support their educational and developmental programs. Focused on creating a nurturing environment and building lasting connections with the community.

Canadian Reading Program
Led reading and literacy programs for young students, fostering early childhood education and development. Collaborated with schools and community centers to create engaging learning environments and support educational growth.
Embrace challenges and push boundaries.
Practice empathy and compassion in all interactions.
Focus on practical, effective solutions.
Uphold integrity and ethical standards.
Seek purpose and meaning in your actions.
Embrace continuous growth and development.
A collaborative approach to understand the problem space and define project scope.
A strategic management template for developing new or documenting existing business models.
A method to efficiently prioritize tasks and features based on value and effort.
Leveraging AI to quickly create and iterate on product prototypes.
An approach combining AI-driven development with Test-Driven Development for robust, efficient coding.
Explore additional cutting-edge methodologies and tools for modern software development.
Interested in collaboration or speaking opportunities? Let's connect!